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Frequently Asked Questions
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If you have a question that you don't find an answer for in this
section, please email your questions to info@HatboroMedical.com or call at (215) 675-1516.
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Can I choose which doctor or nurse practitioner I want to see?
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When is my doctor or nurse practitioner in?
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How much does an office visit cost?
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Is the cost of an office visit based on whether
I’m insured or the type of insurance I have?
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What insurances do you accept?
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How easy is it to get HMO referrals?
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When does my referral expire?
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How long will it be until the doctor returns my call?
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When I come for my appointment, how long will I wait to see the doctor?
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Will you visit me in the hospital?
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Do you go to nursing homes? Which ones?
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Q: Can I choose which doctor or nurse practitioner I want to see?
A: Yes, if you are scheduling a non-emergency office visit, you may choose whichever provider you
wish to see. If you need to be seen on an emergency basis, any one of our providers on call may see you.
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Q: When is my doctor or nurse practitioner in?
A: Our providers work various morning, afternoon and
evening shifts throughout a given week. Some have schedules that change more frequently than others.
It is best for you to contact us via this website or by telephone if you have specific date and time-of-day requests.
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Q: How much does an office visit cost?
A: The fee for an office visit will vary, based on the complexity of medical decision-making
required, the number of problems addressed, the accompanying procedures that
are performed, etc.
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Q: Is the cost of an office visit based on whether I’m
insured or the type of insurance I have?
A: No. We bill the same fees for all services
regardless of whether you are insured or not, and regardless of the company
with which you are insured. The amount you
may have to pay is dependent upon the rules of your particular insurance plan.
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Q: What insurances do you accept?
A: We participate with many major health insurers and
networks (over 40 of them). Insuring
some of the largest member-groups in our patient population are Aetna US
Healthcare, Keystone Health Plan East, PruCare, CIGNA, Personal Choice,
Independence Blue Cross, Pennsylvania Blue Shield, Medicare (HGS
Administrators) and others.
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Q: How easy is it to get HMO referrals?
A: If your doctor determines that there is a medical necessity for you to be referred
to a specialist or facility, he or she will gladly refer you. The doctor may need to see you in our office
before making such a determination.
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Q: When does my referral expire?
A: Generally, referrals for one visit to a specialist or facility are good for 90 days.
Referrals written for multiple visits or certain procedures may have different expiration times, depending on your
particular insurer’s rules.
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Q: How long will it be until the doctor returns my call?
A: If the doctor is in the office on the day you call, he or she is probably in the
middle of seeing scheduled patients. The doctors review all phone messages they’ve received at the end of
their hours for the day. They return
calls personally, when necessary, or have a staff member call with the
information you need.
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Q: When I come for my appointment, how long will
I wait to see the doctor?
A: The doctors make every effort to stay on schedule
while ensuring that every patient they see gets adequate time with them.
Frequently they encounter emergencies that require their immediate attention
and they must “detour” briefly from the schedule. Typically, most doctors are
able to see you within 20 minutes of your scheduled appointment time.
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Q: Will you visit me in the hospital?
A: Due to the demands on our time in the office we are currently not visiting the
hospital. We feel that our efforts to
provide excellent primary care are best spent by being
available to you for office visits.
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Q: Do you go to nursing homes?
A: Yes, we do. We currently visit patients in Homestead, Luther Woods and White Billet.
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Hatboro Medical Associates
345 North York Road
Hatboro, PA 19040
(215) 675-1516
Email: info@HatboroMedical.com
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Copyright 2000-2005 Hatboro Medical Associates
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